Frequently asked questions about shipping, orders, payments, and returns for pastry and ice cream supplies. We serve workshops, artisans, and individuals in Naples and ship throughout Italy and Europe. If you don't find the answer you're looking for, please contact us .

FAQ – Frequently Asked Questions

Do you have any questions or concerns? Here you'll find answers to our customers' most common queries about shipping, orders, payments, and more. If you don't find what you're looking for, contact us here .

📦 Shipping and Delivery

How much does shipping cost?

Shipping rates vary based on weight and destination. We deliver via GLS express courier throughout Italy and to over 20 European countries.
See the Shipping & Returns page for complete details.

How long does delivery take?

Orders are prepared within 24-48 business hours. Average delivery times are:

• 🇮🇹 Italy: 1–3 business days
• 🇪🇺 Europe: 3–6 business days

Do you ship internationally?

Yes ✅ We ship to most of Europe with dedicated GLS rates. The main areas are:

• Europe 1 : Austria, Germany
• Europe 2 : France, Belgium, Spain, Poland, Switzerland and others
• Europe 3 : United Kingdom, Greece, Norway, Turkey and other non-EU countries

Shipments to non-EU countries may be subject to customs duties to be paid by the recipient.

💳 Orders and Payments

What payment methods do you accept?

We accept secure payments with:

• Credit or debit card (Visa, Mastercard, Maestro)
• PayPal
• Bank transfer
• Cash on delivery (only for local orders in Naples and the surrounding province)

All transactions are handled in SSL secured mode.

How can I know if my order has been received?

After completing your purchase, you'll receive an automatic confirmation email. If you don't see it, check your spam folder or contact us for assistance.

Can I change or cancel an order?

Yes, you can change or cancel an order within a few hours of purchase, before shipping. Contact us as soon as possible via WhatsApp or phone.

🔁 Returns and Refunds

Can I return a product?

Yes, we accept returns for non-perishable, undamaged, and unused items within 7 days of delivery. Opened or personalized food items cannot be returned.

How does the refund work?

Once the return has been received and verified, the refund will be made using the same payment method used for the purchase (PayPal, card, or bank transfer).

📍 Shop and Support

Where is Rondinella Market located?

You can find us in Naples, at Via Arenaccia 268 .
Opening hours:
– Monday–Friday: 8:30 am – 6:00 pm
– Saturday: 8:30 – 13:30

How can I contact you?

📞 Phone: 081 751 53 79
💬 WhatsApp: 348 571 8635
✉️ Email or contact form: contact page

Also discover: our most requested collections: Cake Ingredients , Flavourings & Spices , Ready-made Bases & Semi-finished Products , Cake Design & Decorations , Spreads & Fillings .